SuperShip offers complete customer service and support, simply call us with any question or problem anytime.

To contact the SuperShip Support Team:
Tel: 888-636-0549
Email: support@supership.ca


 Why should I ship through SuperShip instead of going directly to a carrier?
SuperShip offers a complete web based shipping program that allows you to compare discounted rates and services of the 3 largest courier companies in Canada side by side. SuperShip shows you all the services available for your shipment and recommends the least expensive alternative. You pick the carrier that best suits your needs and our system prints a bar coded carrier compliant waybill and the shipment is picked up and delivered by the carrier you chose.

You get choice, convenience and significant savings in one quick step with the SuperShip system.

SuperShip partners with multiple Major courier companies to handle nearly 500,000 shipments a month. Based on the combined volume of all our customers, we can offer you deep discounts typically reserved for much larger volume shippers. SuperShip offers a full range of courier shipping solutions; from overnight letters to multiple box shipments and distributions, full range of express air to ground shipments. You receive one invoice from SuperShip with all your shipping details regardless of which courier company you chose to deliver your packages.

SuperShip is easy, quick and provides all services at greatly discounted rates of the 3 largest courier companies in one complete solution.
 What is the difference between SuperShip and dealing Direct?
SuperShip is an authorized reseller for our partners. We combine the shipment volume of all our customers to get exceptional discounts, that we pass on to our customers.
 Why should I switch from UPS for example, to SuperShip?
SuperShip has been able to save many customers up to 35% on their shipments. The great rates and excellent on-time delivery performance of our partners, along with the exceptional dedicated customer service team of SuperShip, has convinced many to switch with no regrets.
 Should I call SuperShip when there is a problem instead of calling the carrier
    directly?
You can call the carrier directly at any point, however SuperShip customer service personnel offer a more in depth and personal service than is available from the local office. Thanks to our carrier relationships, SuperShip can often call the carrier’s station directly and work out a problem more quickly than you would receive from the carrier’s 800 number.
 Does SuperShip offer Ground and Air service to and from Canada / USA and
    International?
Yes, Ground and Air. Domestic and International. Any and all services available from Fedex, DHL, UPS and others are available through SuperShip at significant savings.
 How can I find out what my rates are?
This is simple and can be achieved by logging into the SuperShip web site and entering your shipping details. Once you become a client of SuperShip, your rates will automatically be programmed into our web-based shipping system and will always be visible once you place an on-line shipment.
 How can I tell which services are available for a shipment I am preparing?
Our SuperShip Web based Shipping system allows you to view service level options once you place the details of your shipment online. Once you have filled in your shipment information all available services will appear with the corresponding Carrier, rates and transit times next to that service level. You can then choose which Courier company and service you would prefer for that particular shipment.
 What documents do I need for an International Shipment?
You will need to enter your shipment in our shipping system to be able to print an international waybill. Be sure to complete the description and value and make three copies of the waybill. For any shipment other than documents or documents in a box, you will need a commercial invoice, which you can access from our system. you may also need a SED (Shippers Export Declaration). Other forms may be necessary depending on what you are shipping and the destination country. Contact your Customs Broker or your SuperShip CSR to determine what paperwork you will need.
 How do I calculate dim weight?
Simply enter the shipping details into the SuperShip system and all the cubic dimensional weight will be calculated and displayed for you.
 Why am I unable to log in to your website with my username and password?
Double check the spelling of your password, and pay attention to case sensitivity. (i.e. make sure the Caps Lock is not on, etc.) If you still have problems, please contact your SuperShip CSR.
 Can I insure my shipments? How do the rates compare to the courier companies
    direct?
Yes, SuperShip offers guaranteed insurance on all your shipments. You simple choose the Insurance option and insert the value.



 

 
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